Refunds and returns

We will gladly exchange or refund most of our items within 14 days from the date of purchase.  Please note that each item will be inspected for wear and tear before a refund will be issued.  Unfortunately opened food, treats, shampoos and other spa products cannot be returned due to health and safety reasons.


How to request a refund

You will be given special instructions on how to return your item.  Please email us at to notify us of your intent to return your purchase prior to sending the item back to us.  Please provide your order number, date of purchase, item description and item value to assist us with processing your refund.


The item must be returned within 14 days in an unwashed, unworn and resalable condition.  The customer must package all returns in a protective wrapping (eg, bubble wrap) to avoid damage during shipping.  Shipping fees will not be refunded.


You must contact us at prior to shipping your return package back to us


Returns should be mailed to:


On All Paws

c/- Gmoto Imports Pty Ltd

22 Bearing Road

Seven Hills  NSW  2147



Method of refund

Your refund will be credited to you via the same method by which you purchased the item, eg via PayPal or Direct Deposit.  Once your return item has been received by On All Paws, please allow up to 5 working days for your refund to be issued.